Delivery Times

The estimated delivery time is 3 - 4 weeks.

Delivery Charges

Normal Size Items
UK Mainland (Under £200) - £7.95
UK Mainland (Over £200) - FREE
Scottish Highlands & Islands, UK Offshore & Northern Ireland - £34.95
Channel Islands - £34.95

Extra Large Items (Mirrors, Large Furniture, Etc.)
UK Mainland (Under £200) - £14.95
UK Mainland (Over £200) - FREE
Scottish Highlands & Islands, UK Offshore & Northern Ireland - £34.95
Channel Islands - Price on Application

Please note that there is only one delivery charge per order - we do not charge per item. You pay once only, for the largest item on an order.

Delivery times vary from item to item and are listed on each individual product page. We are all facing uncertainties at the moment and we're doing everything we can to ensure you're kept up to date with your orders. Please allow 1-2 extra days for the Scottish Highlands & Islands, UK Offshore & Northern Ireland. If for any reason we are unable to fulfil your order within the stated time, we will contact you as soon as possible. All of our deliveries are subject to our Terms & Conditions. 

Order Collections In-Store

Most items & orders can be collected free from any of our 3 stores. Please select this during the checkout process.

Please note the following applies to all orders for collection in-store:

1. Orders for collection are still subject to the lead times displayed on each individual product page.

2. Please await contact from our sales team before leaving to collect your goods.

3. Proof of ID will be required upon collection.

Various - please see description.

No bulb required.

We endeavour to provide true product representation in our images but colours can appear differently on phone or computer screens. We may have this product on show in our stores, please contact us us should you wish to view a sample.

How do I return an unwanted item?

Please contact us on 0191 266 8883 or email hello@cotterellandco.com before returning the item. You are fully responsible for the cost of returning and proper packaging of any unwanted items. Upon receipt of return, the items will be fully checked and a refund issued.

Please note, items returned in a condition that is not fit for resale are subject to a partial refund.

What do I do if I’ve received a damaged item?

All damages must be reported to us within 3 working days of delivery. Please contact us on 0191 266 8883 or email hello@cotterellandco.com before returning the item.

We will do everything possible to resolve delivery of damaged items to your satisfaction.

What guarantee is available on my purchase?

All lighting, LED bulbs and fluorescent bulbs are supplied with a minimum 12-month warranty. Some products have longer warranties which are stated on the product details page.

Incandescent, Halogen light bulbs/lamps are supplied with a 28-day warranty. Furniture, mirrors, homewares and gifts are supplied with a 12-month warranty.

What happens if my product develops a fault?

Please contact us on 0191 266 8883 or email hello@cotterellandco.com before returning the item. We will endeavour to do everything possible to ensure that we resolve faults to your satisfaction.

Can I return a product purchased online to a Cotterell & Co store?

Please call our website team first on 0191 266 8883 or email hello@cotterellandco.com. Our stores can provide exchanges/credit notes only for items purchased online (receipt required).

For refunds, you will be issued with a return receipt and the refund will normally follow in 1-5 days.

Please note: bespoke shades are handmade to order and are excluded from our standard returns policy.