Delivery Charges
Delivery Charges
Regular Size Items
UK Mainland £7.95
Scottish Highlands & Islands, UK Offshore, Channel Islands & Northern Ireland - £16.95
Large/Fragile Items
UK Mainland £14.95
Scottish Highlands & Islands, UK Offshore, Channel Islands & Northern Ireland - £34.95
Extra Large Items (Mirrors, Large Furniture, Etc.)
UK Mainland £30
Scottish Highlands & Islands, UK Offshore, Channel Islands & Northern Ireland - please contact us for details.
Some outsized products and palletised deliveries are subject to a quotation based shipping fee - our team will contact you in this instance.
Delivery Timeframe
Delivery Timeframe
Delivery times vary from item to item and are listed on each individual product page.
We'll do everything we can to ensure you're kept up to date with your orders.
Regular and Large/Fragile items will usually be with you within 24-48 hours of receiving tracking information from the courier. Please allow 1-2 extra days for the Scottish Highlands & Islands & UK Offshore.
Our courier will make 2 delivery attempts. If these both fail, a further delivery fee will be applicable before a third delivery attempt.
For Extra Large items, you will receive a text to arrange a date with the courier.
Please note: if you fail to accept this delivery once it has been booked, an additional fee must be paid before a second date is offered.
If for any reason we are unable to fulfil your order within the stated time, or if the courier alerts us to a delay, we
will contact you as soon as possible.
All our deliveries are subject to our Terms & Conditions.
Order Collections In-Store
Order Collections In-Store
Most items & orders can be collected free from our Glasgow or Edinburgh store. Please select this during the checkout process.
Please note the following applies to all orders for collection in-store:
1. Orders for collection are still subject to the lead times displayed on each individual product page.
2. Please await contact from our sales team before leaving to collect your goods.
3. Proof of ID will be required upon collection.
What guarantee is available on my purchase?
What guarantee is available on my purchase?
All lighting & LED bulbs are supplied with a minimum 12-month warranty.
Some products have longer warranties which are stated on the product details page.
Incandescent, Halogen light bulbs/lamps are supplied with a 28-day warranty.
Furniture, mirrors, homewares and gifts are supplied with a 12-month warranty.
Our Returns Policy
Our Returns Policy
A full refund will be given on products that are returned within 28 days of delivery, providing that:
- The product is in its unmarked original box or packaging.
- The product is returned unused & has not been wired up.
- You are able to provide your order number or proof of purchase.
Please note that the following conditions & exclusions apply:
Custom items, bespoke items, made-to-order shades/products, paint and wallpaper are non-returnable.
All refunds must be processed with exactly the same method as the payment was made. You will be issued with a return receipt and the refund will normally follow in 1-5 days.
Items returned outside of these conditions may be rejected or subject to a partial refund.
Your statutory rights are not affected.
Returns Guide
How do I return an unwanted item?
How do I return an unwanted item?
Please email us at hello@cotterellandco.com before returning the item.
You are fully responsible for the cost of returning and proper packaging of any unwanted items - our team will provide you with the return address.
Upon receipt of return, the items will be fully checked and a refund issued. Please note, items returned in a condition that is not fit for resale are subject to a partial refund or partial credit.
You will be issued with a return receipt and the refund will normally follow in 1-5 days.
What do I do if I've received a damaged item?
What do I do if I've received a damaged item?
All damages/faults must be reported to us within 3 working days of delivery.
Please contact us at hello@cotterellandco.com before returning the item. We will do everything possible to resolve delivery of damaged items to your satisfaction.
We require proof of damage, such as photographic evidence, before a return or replacement can be discussed.
We will arrange uplift of any faulty, damaged or incorrect items delivered.
What happens if my product develops a fault?
What happens if my product develops a fault?
Please email us at hello@cotterellandco.com before returning the item, quoting your original order number & date of purchase, along with a short description of the fault.
We will endeavour to do everything possible to ensure that we resolve faults to your satisfaction.
Can I return a product purchased online to a Cotterell & Co store?
Can I return a product purchased online to a Cotterell & Co store?
Please call our website team first on 0141 429 5648 or email hello@cotterellandco.com
Our stores can provide exchanges/credit notes only for items purchased online. [Receipt Required].
For refunds, you will be issued with a return receipt and the refund will normally follow in 1-5 days.
I've placed an order but I have changed my mind, can I cancel?
I've placed an order but I have changed my mind, can I cancel?
You have the right to cancel any order placed within 14 days and can do this by writing to us athello@cotterellandco.com
