Delivery & Returns

 Delivery Charges

Normal Size Items
UK Mainland (Under £200) - £4.95
UK Mainland (Over £200) - FREE
UK Offshore & N.I. - £14.95
Republic of Ireland - £14.95

Extra Large Items
UK Mainland (Under £200) - £14.95
UK Mainland (Over £200) - FREE
UK Offshore & N.I. - £49.95
Republic of Ireland - £49.95

 Please note that there is only one delivery charge per order - we do not charge per item. You pay once only, for the largest item on an order.
Delivery times vary from item to item and are listed on each individual product page. Please allow 1-2 extra days for offshore, N.I. and Eire. If for any reason we are unable to fulfil your order within the stated time, we will contact you as soon as possible.

UK Offshore Postcodes: IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA23-49, PA60-78, PA87-88, PH42-44, PO30-41, GY, HS1-9, IM, IOM, JE, ZE1-3.

All our deliveries are subject to our Terms & Conditions

Our Returns Policy

A full refund will be given on products that are returned within 28 days of delivery, providing that:

The product is in its unmarked original box or packaging.
The product is returned un-used & has not been wired up.
You are able to provide your order number or proof of purchase. 

    Please note that the following conditions & exclusions apply:
    Custom items, Bespoke items, paint and wallpaper are non-returnable.
    All refunds must be processed with exactly the same method as the payment was made.
    Items returned outside of these conditions may be rejected or subject to a partial refund.

    Your statutory rights are not affected.

    Returns Guide

    How do I return an unwanted item?

    Please contact us on 0191 266 8883 or email sales@cotterellandco.com before returning the item.
    You are fully responsible for the cost of returning and proper packaging of any unwanted items.
    Upon receipt of return the items will be fully checked and a refund issued.
    Please note, items returned in a condition that is not fit for resale are subject to a partial refund.

    What do I do if I’ve received a damaged item?

    All damages must be reported to within 3 working days of delivery.
    Please contact us on 0191 266 8883 or email sales@cotterellandco.com before returning the item.
    We will do everything possible to resolve delivery of damaged items to your satisfaction.

    What guarantee is available on my purchase? 

    All lighting, LED bulbs, fluorescent bulbs are supplied with a minimum 12 month warranty.
    Some lighting products have longer warranties which are stated on the product details page. 
    Incandescent, Halogen light bulbs/lamps are supplied with a 28 day warranty. 
    Furniture, mirrors, homewares and gifts are supplied with 12 month warranty.

    What happens if my product develops a fault?

    Please contact us on 0191 266 8883 or email sales@cotterellandco.com before returning the item.
    We will endeavour to do everything possible to ensure that we resolve faults to your satisfaction.

    Can I return a product purchased online to a Cotterell & Co store?

    Please call our website team first on 0191 266 8883 or email sales@cotterellandco.com
    Our stores can provide exchanges/credits only for items purchased online. [Receipt Required].
    For refunds, you will be issued with a return receipt and the refund will normally follow in 1-5 days.